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What Your Home Inspection Doesn't Cover: An Interview with Terry Wilhite of Ridgeline Complete Home Inspection Company, LLC

By Terry Wilhite

Tell us a little bit about your company and the services you offer.

We offer full home inspection that is from top of roof to basement/crawlspace. The systems such as structural, electrical, mechanical, interior, and exterior receive a detailed investigation of components that comprise the home. We look for discrepancies that concern the home owner/buyer. The investigation is prepared in written documentation offering peace of mind about the home's current condition. Termite inspection is an additional service offered with radon measurement, mold, septic and well systems, and thermal imagining as services that are part of Ridgeline's soon to be offered services. Appraisal services will be part of Ridgeline's ongoing growth of services that will offer a one-stop shop to the client.

What are the main areas inspected during a home inspection?

External Conditions and Surfaces
Roof, Attic, Insulation and Ventilation
Plumbing and Electrical Systems
Heating and Cooling Systems
Foundations, Slabs and Floors
Walls and Ceilings
Garage, Walls and Driveway

Can you list some key areas/structures that are not covered that might require an additional professional inspection or evaluation?

The systems we are growing into expandable services are as mentioned:
Septic systems
Well pump and system configuration systems
Radon measurement services
Appraisal services

Is there a common misconception people have about a house that has been inspected?

There are actually many common misconceptions about inspections but the one I encounter most is that I am there to either grade the house as acceptable or fail it for problems.

What is one thing that is important to know about what a home inspection does not cover?

The inspection is non-evasive meaning inspections does not tear into the walls of a home. Enclosed areas of the home (walls, drywall and plaster ceilings, added tile ceiling coverings, masonry walls) prevent investigating inside these areas and being able to offer disclosure of current condition and discrepancies.

Do you have any tips to help people get the most out of their home inspection?

Always ask the questions you think you should not because you do not know. An inspector's skill should help bring the inspection process to the level of the nonprofessional. Price and ask questions of what the inspection covers before selecting an inspection company, call the state to inquire of any problems with the company, check references. Think like a client, inspection companies serve you, not the other way around.

What is the best way for people to contact you and your company?

Our website offers our business office and cellular numbers for contact. The website also offers an online form to submit an inspection. The landline forwards calls as well to the business cellular phone so I (the inspector) may take calls immediately. Our voice mail offers explanation of returning calls in a timely manner should I be on inspection for our clients or in conversation at the moment when calls arrive.

Person to person contact is still the best means to communicate with clients. Our website also directs to Twitter, Facebook, and by means of text to communicate.

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